Returns and Refunds
Returned goods and cancellations
Customer has a right to cancel distance contracts (such as online contracts) under the Distance Selling Regulations 2000. In a typical case a consumer may exercise this right by calling or e-mailing the Company at any time within 7 working days from delivery.
Claims for cancellation must be made in writing to the Company 1-2 days before the date of dispatch, otherwise customer will be required to pay delivery and restocking charges.
Please note that made to measure or special order products cannot be returned unless faulty.
If your items are delivered to you and they are damaged or faulty for any reason, we will replace the damaged items free of charge. Over-ordered products that require collection will need to be arranged by calling this number 0845 544 1077 and will be subject to a restocking charge.
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a refund on receipt. Alternatively, if preferred, we will exchange the item.
Please note some of the items we sell are sent direct from manufacturers which means they may not be returnable since manufacturers may have different terms and conditions regarding Returns. They may not accept returned Goods. Therefore Customer is advised to check description of a product to see if its returnable or non -returnable.
Collection and restocking charges might be quite high (25 to 50%) due to the nature of insulation products, its high volume and size.
Delivery cost is often included in the price of the product.
Please make sure you order the right products and only as many as you need. If you are not sure, please check with us before placing the order.
by type of material:
Glass and Rock Wool Insulation
- Loft insulation
- Cavity slabs, batts
- Acoustic insulation
- Insulation slabs
BRITISH GYPSUM, KNAUF, ISOVER, ROCKWOOL, URSA
PIR (polyisocyanurate) Boards
PIR rigid board is the most efficient thermal insulation material used in construction.
BRITISH GYPSUM, CELOTEX, ECOTHERM, KINGSPAN, RECTICEL, KNAUF, XTRATHERM
Phenolic Insulation Boards
- External walls,
- Pitched roofs,
BRITISH GYPSUM, KINGSPAN, XTRATHERM
- EPS boards,
- XPS boards,
- Shrinkable boards,
- EWI Insulation Panels
Insulation Bonded to Other Material
An optimum performance "2 in 1" insulation product to enhance thermal insulation for walls and roof projects.
BRITISH GYPSUM, KINGSPAN, CELOTEX, CELLECTA, XTRATHERM, RECTICEL
Reflective Foil Insulation
- Radiant barrier
- Roof insulation
- Walls insulation
- Floors and Ceilings
- Cool in summer warm in winter
ALUMAFLEX, LOW-E, THINSULEX
Gypsum Based Boards
Gypsum board is the premier building material for wall, ceiling and partition systems.
BRITISH GYPSUM, FREMACELL
Cement Based Boards
- Exterior siding,
- Backer boards,
- Underlayment for flooring
EUROFORM, JAMES HARDIE, KNAUF, RCM
Calcium Silicate Boards
An asbestos-free thermal insulation that withstands continuous high operating temperatures.
Acoustic | Soundproofing
- Acoustic wool
- Partition walls
- Acoustic ceilings
- Soundproof floors
- Vibration cushioning
BG, CELLECTA, ISOMASS, KARMA, KNAUF, ROCKWOOL, URSA
External Wall Insulation Systems
٠ Mineral wool
٠ Primers, Adhesives
KINGSPAN, KNAUF, CERESIT, JABLITE
Cladding and Weatherboards
Cladding and weatherboards are available in uPVC, fibre-cement that gives the visual appeal of natural timber.
We sell roof insulating products from leading manufacturers.
CELLECTA, CELOTEX, ECOTHERM, ISOVER, JABLITE, KINGSPAN, KNAUF, ROCKWOOL, XTRATHERM
Installing loft insulation could cut down your energy bills significantly and the payback time is also very quick, within about 2 years. About 25% of heat is lost through the roof in an uninsulated home, so this is a big saving!
Premium quality plasterboards, insulated plasterboards and accessories for acoustic and heat insulation for under ceiling mounting.
PIR boards, Polystyrene, Glass and Mineral Wool Slabs, Batts and Rolls.
URSA, KNAUF, LOW-E, KARMA,XTRATHERM, KAY-METZELER, CELOTEX, CELLECTA
Cavity walls, External walls, Partition walls, Plasterboard
CELOTEX, KNAUF, URSA, ROCKWOOL, PROMAT, XTRATHERM, KAY-METZELER, CELLECTA, LOW-E
Bagged products, Insulated plasterboards, Galvanised dry wall fixings, Metal frame systems
BRITISH GYPSUM, CELOTEX, CEMBRIT, ECOTHERM, KNAUF, KINGSPAN, XTRATHERM
Pipe insulation materials are used to retard the flow of heat energy by reducing heat loss or gain from pipe work and also as acoustic insulation.
ROCKWOOL ROCKLAP, KOOLTHERM FM
Void Former is a lightweight material in structural concrete in foundations, beam and slabs to fill structurally non-working areas and against clay heave.
CLAYBOARD, CLAYLITE, CLAYMASTER
Slabs and Batts
Glass wool insulation, Rock wool insulation, Multifoil insulation, Insulated wallpaper
URSA, KNAUF, LOW-E, THINSULEX, MOULD GROWTH CONSULTANTS